You're not hiring a firm. You're hiring me.
I'm Ben Williams — Marine Corps veteran and operations leader. I've spent fifteen years running physical operations: from helicopter maintenance and embassy security in the Marines, to the floor of an Amazon fulfillment center, to a full-site P&L, to network programs across 81 facilities. OpsStack Solutions is how I bring that experience to small and mid-sized operators who need a real operator's perspective, not a deck.
“Every engagement is me. The person you talk to on the first call is the person walking your floor, writing your SOPs, and coaching your supervisors. No handoffs, no junior team, no PowerPoint factory.”
Fifteen years across every level of an operation.
I've done the work at every level of a distribution operation. That matters because problems on the floor rarely stay on the floor — and problems in the C-suite rarely originate there.
- Built the company's first KPI framework with automated dashboards, replacing manual reporting
- Cut shipping costs 0% (~$700K/yr) through vendor lifecycle and contract restructuring
- Grew throughput 0%+ through redesigned staffing and workflow
- Raised process yield from 0% to 0%, recovering $7.3M in value
- Introduced AI-driven grading and workflow automation
- $207M annual savings from trailer utilization redesign
- $487M in avoided capital costs via network expansion analysis
- $26M annual savings from automation & robotic sorting across 15 FCs
- $24M in annual labor recovery via backlog & freight accountability systems
- Built network-wide KPI dashboards (SQL + Tableau) used at executive level
- Ranked #1 of 77 national fulfillment centers on productivity, safety & engagement
- Improved on-time delivery 1.2% above corporate average across 10 FCs
- Kept 1,700+ employees operational through COVID with site-wide testing & contingency staffing
- Embassy Security (Sergeant): led 21 Marines protecting U.S. embassies and consulates across four countries, coordinating with the State Department and host-nation officials, and managing a $0M equipment portfolio with zero loss
- Prior: helicopter maintenance and logistics supporting 17 aircraft worldwide
Problems on the floor rarely stay on the floor.
What "hands-on" actually means.
- 01
I start every engagement by walking the floor and listening — to associates, leads, supervisors, and leadership. The picture rarely lines up cleanly between those groups, and the gaps are usually where the real problems live.
- 02
From there I write down what I actually see happening, share it with you honestly, and we decide together what's worth fixing first. I don't sell a fixed methodology or a proprietary framework — my job is to leave your operation running better than I found it, using tools and habits your team can maintain when I'm gone.
- 03
Big firms are optimized for large engagements with well-defined scopes. Most SMB operations don't need that — they need someone who will show up in steel-toes, ask uncomfortable questions, and stay until the fix sticks. That's the job I signed up for.