Results
Results from operations I've run.
These results come from operations I ran myself — as the person accountable for them. I fix problems for clients the same way; I just don't stay on your payroll.
- Two-site national operation · 45 people · Site leadership role
The operation that could only see two numbers
Backlog swings of 0–25 weeks stabilized to 2–8A two-site operation measuring only inbound SLA and outbound cutoff — both green, building still drowning. Building a real KPI framework turned staffing into math and stabilized flow.
Read the case study → - Two-site national operation · 5-person customer service team · Leadership role
The team that was shrinking while the work grew
~50% of manual workload automated — zero added headcountA shrinking customer service team facing rising ticket volume — instead of fighting for headcount, we studied the work, automated the repetitive parts, and had the team help build its own tools.
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