Results
Results from operations I've run.
These results come from operations I ran myself — as the person accountable for them. I fix problems for clients the same way; I just don't stay on your payroll.
- Two-site national operation · 45 people · Site leadership role
The operation that could only see two numbers
Backlog swings of 0–25 weeks stabilized to 2–8A two-site operation measuring only inbound SLA and outbound cutoff — both green, building still drowning. Building a real KPI framework turned staffing into math and stabilized flow.
Read the case study → - Two-site national operation · 5-person customer service team · Leadership role
The team that was shrinking while the work grew
~50% of manual workload automated — zero added headcountA five-person customer service team facing rising volume and shrinking headcount. Studying where the hours actually went — before hiring or buying anything — surfaced the automation that gave the team its capacity back.
Read the case study → - Large fulfillment network · internal expedited-freight operation · operational assessment
The impressive operation that shouldn't have existed
Tens of thousands per week eliminated — by ending the operation, not optimizing itAn elaborate, years-old internal air-freight operation that everyone kept refining — until someone asked whether it should exist at all. It shouldn't have.
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